What exactly am I being paid for?+−
Your time. A nurse visits your patient, records what she found and what she gave, and sends it to you; you read it, and you tell us what should change. That review is clinical work and it is what the fee is for. It is not a share of what the patient pays us, and it is not a payment for sending patients our way — we would not offer that and you should not accept it from anyone. The rate is agreed with you before the first patient, and it does not move with how much the patient's care ends up costing.
Do you take my patients from me?+−
No, and the model does not work if we do. Healkin does not consult, does not prescribe and does not put another doctor in front of your patient. The nurses arrive as the nurses you sent, they carry out your orders, and they come back to you when something needs deciding. If your patient asks us for a doctor, the answer is the name on their file, which is yours.
What can the nurses actually carry out?+−
Everything Healkin already does at home: injections and IV infusions, wound dressing and suture care, catheter and Ryle's tube care, nebulisation and respiratory care, vaccinations, vitals monitoring and bedside nursing, ECG and home diagnostics, and home blood collection with the report coming back to you. If it is within a nurse's scope and you have written the order, it can be done in the patient's bedroom instead of your treatment room.
Is this a lot of my time?+−
It is meant not to be. The notes reach you as they are written and you read them when you are free — between patients, at the end of a list, on the drive home. Nothing waits on you being at a desk, and nothing needs a call unless you want one. The exception is deliberate: if a nurse finds something she is not comfortable with, she calls, and that call is not asynchronous.
What happens when a nurse finds something wrong?+−
She tells you, and she tells our Care Team, and neither of those waits for the other. A patient who is deteriorating goes to a hospital — we say so to the family, we help arrange it, and we do not sit on it while a message is unread. Home nursing is the right setting for a great deal and the wrong setting for some of it, and knowing the difference quickly is most of the job.
Who employs the nurses, and who is responsible for them?+−
We do. Healkin hires them, verifies their qualifications and police records, trains them, rosters them, pays them, insures them and supervises them. You are not taking on staff, a payroll or a home-care business, and nobody is asking you to run one. What you take on is the clinical direction of your own patients, which you were doing anyway.
What does “exclusive” mean here?+−
The team is dedicated to you — the same nurses on your patients, briefed on how you work and how you like things recorded, rather than whoever the roster produced that morning. It runs one way. You are not signing anything that stops you using other providers, and nothing here asks you to send us a minimum number of patients.
Who bills the patient?+−
We do, for the nursing — one bill, at our published rates, with the visits itemised. Your fee comes from Healkin, not from the patient, and it does not sit on the patient's bill. That separation is the point: nothing the patient is charged for varies with what you are paid, so nobody has to wonder whether the extra visit was clinical or commercial.
What do you need from me to start?+−
A conversation, and then your registration number, the areas your patients are in, and a sense of how many of them could be looked after at home. We come back with which of that we can cover today, who the nurses would be, and the fee. Nothing is committed until you have all three in front of you.
Where do you operate?+−
Mumbai and the immediate suburbs, which is where our nurses are and where we can hold a visit time honestly. Tell us your pincode on the form — if we do not roster there yet, we will say so on the call rather than promise it and reschedule you later.