Privacy Policy
Effective Date: 1st August 2025
Entity: Phadke HealthTech Private Limited
Trademark: HealKin® (a registered trademark of Phadke HealthTech Pvt. Ltd.)
Phadke HealthTech Pvt. Ltd. (“Company”, “we”, “our”, “us”) values the trust you place in us. HealKin respects your privacy and is committed to protecting it at all times. This Privacy Policy explains how we collect, use, store, and safeguard personal information of customers (“Users”) and service providers (“Providers”) when using our mobile application (“App”), website (“Website”), and all related electronic communications.
By accessing or using HealKin, you agree to the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- The HealKin mobile application (iOS and Android)
- The HealKin website (healkin.com)
- All communication channels including email, SMS, WhatsApp, push notifications, and telephonic conversations
2. How We Collect Information
We collect information about our users in three ways:
- Directly from the User: when you provide details during registration, booking, payment, or communication with service providers.
- Web Server Logs: when you interact with our website or app, our servers may automatically collect details such as IP address, device information, and browsing patterns.
- Cookies and Other Technologies: we may use cookies, beacons, and tracking technologies to enhance user experience and collect analytics.
3. Information We Collect
From Users (Customers):
- Personal details: name, age, gender, mobile number, address
- Health-related information: height, weight, medical history
- Family member details registered on the platform
- Payment information (processed via secure third-party gateways)
- Location data
- Chat history with service providers
- Device information, IP address, cookies, and usage analytics
- And other necessary relevant information which is essential for operations
From Service Providers:
- Personal details: name, age, demographic details
- Identity proofs: Aadhaar, PAN card
- Financial details: bank account details, GST number
- Professional details: qualifications, certifications, licenses
- Background verification (including court case verification, where applicable)
- Location, business, product, and service information
- And other necessary relevant information which is essential for operations
4. How We Use Your Information
We use collected information primarily to provide you with a personalised experience and relevant services, including:
- Registration and authentication
- Matching users with relevant service providers
- Enabling order placement and payments
- Sharing address and details with providers after order confirmation
- Customer support and dispute resolution
- Medical information sharing for quotation and service planning
- Marketing and promotional communication
- Improving app performance and user experience
Legal and regulatory compliance
5. Data Sharing
We may share personal data in the following circumstances:
- With Service Providers: User details will be shared only with the selected provider after order confirmation and payment. Medical information necessary for quotation or service delivery may be shared with potential providers before booking.
- With Third-Party Vendors: Payment gateways, hosting partners (AWS India), analytics providers, SMS/WhatsApp/email service providers, and other technology vendors.
- For Marketing & Advertising: User and provider data may be used for promotional campaigns, in-app advertising, display ads, and sponsored listings.
- Legal Obligations: When required to comply with applicable law, regulations, or government requests.
We do not sell personal data to unrelated third parties.
6. Data Storage & Security
- All personal data is stored securely on AWS servers located in India,Hostinger services.
- Sensitive data such as medical records, ID proofs, and payment details are encrypted in transit and at rest.
- We retain data indefinitely, unless deletion is specifically requested by the user or provider.
7. User & Provider Rights
- Access your personal information stored with us
- Correct or update your personal data
- Request deletion of your personal data
- Opt-out of marketing communications
8. Consent & Usage
- By registering and using HealKin, users and service providers consent to this Privacy Policy.
- Acceptance of the Terms & Conditions and Privacy Policy is mandatory for account creation and continued use of the app.
- Cookies may be used on the website for session management and analytics.
9. Use by Minors
HealKin services are intended only for adults above the age of 18 years. Minors are not permitted to create accounts or use our platform.
10. Sensitive Health Information
- Medical information will only be shared with relevant providers to facilitate quotations and service planning.
- Personally identifiable details (address, phone, payment info) will be shared only with the chosen provider after booking and payment.
11. Communication & Marketing
We may contact users and providers via:
- In-app notifications
- SMS/WhatsApp
- Display advertisements and sponsored content
You can opt-out of marketing messages at any time by writing to [email protected].
12. Intellectual Property Rights
- All intellectual property utilised on the HealKin website, app, or associated services by HealKin, service providers, or third parties shall remain the exclusive property of the respective owner.
- You agree not to circumvent, disable, or interfere with security-related features of the platform or attempt to copy, modify, or distribute materials without permission.
- The Service is protected under copyright laws, applicable statutes, and international treaties. Content displayed on or through the Services is safeguarded as a collective work and/or compilation.
- Materials on HealKin (text, images, graphics, logos, software, or other content) may not be modified, reproduced, distributed, republished, downloaded, or transmitted in any form without prior written permission.
- HealKin respects intellectual property rights and prohibits unauthorised use or infringement.
If you believe your intellectual property rights have been violated, please contact:
📧 [email protected]
📞 +91 7800336671
By using the HealKin website, app, or services, you agree to respect these intellectual property provisions.
13. Grievance Redressal
In compliance with Indian law, any concerns regarding data protection or privacy may be addressed to:
Grievance Officer
Phadke HealthTech Pvt. Ltd.
📧 [email protected]
📞 +91 7800336671
Healkin, 1st floor, Mahalaxmi Engineering Estate, 1st LJ Cross Road, Near KJ Khilnani High School, Mahim West, Mumbai- 400016
14. Updates to This Policy
We may update this Privacy Policy from time to time. Users will be notified of material changes via in-app notifications, email, or website updates. Continued use of HealKin after such updates constitutes acceptance of the revised policy.